Terms of Use

Introduction

This website is operated by Horticulture Innovation Australia Limited (ABN 716 021 001 49) (Hort Innovation, we, our, or us). References to our website include all materials and services we make available to you on it.

We may update these terms from time to time, so please check this page each time you use our website.

Your use of this website is subject to these Terms of Use, together with our Privacy Policy, Cookies Policy, the Special Terms below and any other notices or disclaimers published on this website.

Your Conduct

You are responsible for your use of this website. You must not:

Post or submit content that is offensive, abusive, defamatory, obscene, sexually explicit, or that incites violence or hatred
Interfere with or disrupt the operation, security or integrity of the website or its underlying systems, software or infrastructure
Use automated tools (including bots, scrapers or crawlers) to extract, harvest or replicate content from this website without our prior written consent
Use any content from this website to develop, train, fine-tune or otherwise improve any artificial intelligence or machine learning model without our prior written consent
Transmit unsolicited or unauthorised advertising, spam or promotional material
Attempt to gain unauthorised access to any part of our website, servers or systems
Use this website in any way that breaches applicable laws or regulations.

You are responsible for ensuring the security of the systems and devices that you use to access our website, including through use of appropriate virus-checking and other security software.

Privacy

These Terms of Use should be read together with our Privacy Policy, which explains how we handle personal information you provide through this website, and our Cookies Policy, which explains how we use cookies.

Account Details

Access to certain parts of our website may require you to register or create an account. Where this is the case, we will provide you with a username and password or other applicable login credentials. You must keep your login credentials secure and must not allow them to be used by anyone else. Any activity carried out on our website using your login credentials is your responsibility.

Intellectual Property

Unless stated otherwise, we own or are licensed to use all intellectual property rights in this website and its content. Using our website does not transfer any of those rights to you.

You may only use the website content for your own personal or internal business use. You must not reproduce, publish, distribute or on-sell any content for any other purpose without our prior written consent. Specific parts of this website may contain additional terms and restrictions on use, which also apply to you.

Linked Websites

This website may contain links to third-party websites we do not operate or control. We are not responsible for their content and a link does not imply our endorsement. You access linked websites at your own risk.

Termination

We may suspend, terminate or block your access to all or any part of our website at any time without notice. The provisions of these Terms of Use relating to privacy and liability survive termination.

Liability

While we will use reasonable care and skill in operating our website, we cannot promise that our website will always be available or completely free of faults or errors.

Hort Innovation makes no representation and expressly disclaims all warranties (to the extent permitted by law) about the accuracy, completeness or currency of information available on the website. The information provided is for general guidance and informational purposes only. Reliance on any information provided by Hort Innovation is entirely at your own risk.

To the extent allowed by law, Hort Innovation will not be liable for any loss, damage, claim, expense, cost (including legal fees) or other liability arising in any way, including from any Hort Innovation or other person’s negligence or otherwise, from your use or non-use of the website.

To the maximum extent permitted by law, except as expressly set out in these Terms of Use, we exclude:

All conditions, representations, warranties and statutory guarantees, whether express or implied, in relation to our website
Any liability (whether in contract, tort (including negligence), or otherwise) for any indirect or consequential loss, damage or expense incurred by you or any other user in connection with our website.

To the extent we are unable by law to exclude any implied condition, representation, warranty or statutory guarantee in relation to the provision of goods or services through our website, we limit our liability for a breach to the re-supply of those goods or services, or payment for such re-supply.

Governing Law

These Terms of Use and any disputes arising from your use of this website are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

Special Terms

Hort Innovation AI Assistant

Hort Innovation has developed an AI-powered assistant to help you find information published on this website (AI Assistant).

The AI Assistant draws only on content published on this website. It does not access external sources and is designed to indicate when it cannot find an answer rather than speculate.

You should independently verify any response before relying on it, as responses may be inaccurate, incomplete or misleading.

Please do not submit personal, sensitive or confidential information through the chat interface.

Questions you submit are logged on our systems and transmitted to a secure AI service provider to generate responses. Our AI service provider does not retain your data or use it to train its models. Logs are retained by Hort Innovation until deleted.

Hort Innovation is not liable for any reliance placed on AI Assistant responses beyond what is required under the Australian Consumer Law.

Delivery Partner Portal

Where you have been granted access to the Delivery Partner Portal (Portal), the following additional terms apply:

Access to the Portal is personal to you. You must not share your login credentials or permit others to use your access
You must notify us immediately if you cease to be part of the relevant project team, and you must not continue to access the Portal after that point
All material submitted via the Portal is subject to the intellectual property and licensing terms in your agreement with Hort Innovation
You warrant that any material you submit does not infringe third-party intellectual property or other rights, is not misleading, and does not misuse personal or confidential information
If malicious code or any other virus is introduced into Hort Innovation’s systems through your use of the Portal, you agree to indemnify Hort Innovation for all costs and expenses incurred in identifying and removing it.

We may remove material from the Portal and terminate your access at any time if we consider you have breached these Terms of Use.

Hort IQ

Where you have been granted access to Hort IQ, the following additional terms apply:

Registration for access to Hort IQ is not open to the public and is granted only at Hort Innovation’s discretion to the following categories of eligible users: Levy Payers and Members, Delivery Partners, Prospective Delivery Partners, relevant government officials and certain supply chain operators within the horticulture industry
Access must be via a corporate or organisational email domain. Registrations from personal email accounts will not be accepted
Access to Hort IQ is personal to you. You must not share your login credentials or permit others to use your access
Hort Innovation has developed an AI-powered assistant to help you find information published in Hort IQ (Leafy AI)
The Leafy AI draws only on content published on the website. It does not access external sources and is designed to indicate when it cannot find an answer rather than speculate
You should independently verify any response before relying on it, as responses may be inaccurate, incomplete or misleading
Please do not submit personal, sensitive or confidential information through the chat interface
Questions you submit are logged on our systems and transmitted to a secure AI service provider to generate responses. Our AI service provider does not retain your data or use it to train its models. Logs are retained by Hort Innovation until deleted
Hort Innovation is not liable for any reliance placed on Leafy AI responses beyond what is required under the Australian Consumer Law
Your use of Hort IQ is subject to further disclaimers, restrictions and conditions as published within the site from time to time, which you must read and comply with. These include, without limitation, the disclaimers applicable to Nielsen IQ data and the Australian Horticulture Statistics Handbook. By accessing and using Hort IQ, you acknowledge and agree to those additional terms
Any views contained in materials published on Hort IQ do not necessarily represent the views of Hort Innovation or its commitment to a particular course of action
We may terminate your access at any time if we consider you have breached these Terms of Use.

Last Updated: May 2026